What information do we gather?

MotionMaze has set this privacy plan to explain our policies regarding customer’s personal data that is collected for our use. When you place a query online, you will only need to give some basic information to us by filling out a simple query form so that we could contact you to discuss the need. You will only need to enter your name, e-mail address, phone number or country.

What do we use your information for?

MotionMaze uses the personal data for handling orders. Ranklin Studio and its members also use your personal data and other personally non-identifiable information that will help us in handling your orders properly and to better respond to your complexity. Furthermore, your information may be used for the following ways:

1-To improve our website features (by the feedbacks we receive from you)
2-To keep you updated with our latest offers and happening
3-To improve customer services

How do we protect your information?

Ranklin Studio uses a secure server for the purpose of securing your private information. All your private/credit information sends out via Secure Socket Layer (SSL) technology that is used to keep the information confidential when you place your order online.

Do we use Cookie?

We may use ‘cookies’ for specific purposes which cookies are designed for. A cookie is a piece of information that the computer that hosts our Site gives to your computer when you access a website. Our cookies help provide additional functionality to the Site and help us analyze Site usage more accurately.

Do we disclose any information to outside parties?

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include our subsidiaries and trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

Refund Policy

MotionMaze allows you to have your money back within 45 days of order placement & reserves the right to terminate this, at any time, with or without notice depending upon the scenario. This offer strictly implies that the refund is asked upon viewing the initial samples only, requesting for revisions on the initial design work shall be regarded as a continuation of the project & will make this guarantee annulled. We totally rely on customer’s prompt feedback during the design process to complete the task effectively and therefore hope that the customer gives a proper feedback in order to get the desired results.

I. Refund of any kind is not applicable on any sort of promotional or discounted offer.

II. We won’t entertain or refund any orders if the client stays non-responsive for 45 Days however, client can send us an email to hold the project if there is some personal issue.

III. In case the client wants to forfeit the project after 30days, refund won’t be applicable; though we can hold the project in such case and the client can come later and get the project started again.

IV. Furthermore, customer shall forfeit the right to the refund outlined above if customer request additional revisions (1 or more design changes regardless of the complexity) or modifications to any of the initial concepts. You shall also forfeit the right to a refund if you do not respond in a timely manner to a status notification from “MotionMaze”.

VI. In case of finalizing one part of the order the customer won’t be eligible for a refund for the rest of the remaining package.

VII. 24-hour design fees and 24-hour rush changes are non-refundable.

VIII. No refund is available for design firms or for those who order our design services on behalf of another entity. If an order cancellation request is posted prior to the delivery of initial concepts, you are eligible for a refund. In case of a duplicate charge, the 100% amount will be returned. If design requirements are not fulfilled, committed at the time of sale or the designs are not delivered in accordance with the delivery policy, though a proof is required for such commitment, refund can be claimed. You agree that for video package refund will be as per the services availed. If there is any discontinuation with certain service included in the video package, then the refund must be claimed before the initiation of that service.

Limitation on Characters

MotionMaze allows you to have up to 5 different characters on the video, in case characters exceed the above number then an additional payment would be required which would be provided by contacting your assigned account manager.